Hiring: Customer Service Agent

Posted on October 12, 2021 by Rachel Hanretty

We’re looking for someone to help our Carolyn handle calls and emails part time Mon-Fri, 9-12. This position is temporary for six months but may be made permanent. There is potential to work from home after an initial training period at our unit in Leith and potential for more hours in the final weeks before Christmas. ⁠

Handling inbound enquiries:

Our customers can contact us over the phone, via email, social media or our live chat function. You will handle various queries about our product and process any changes that need to be made e.g. a change of address on an order. You will need to reply to our customer reviews and social media comments.

You will direct sales enquiries relating to corporate, wholesale and wedding orders to our Customer Relationship Manager and as our first port of call, will be responsible for taking messages if members of the team in other departments are unavailable.

Reporting and data entry:

You will collate information on product sales and volumes every day to feed into our ongoing reports.

You will categorise enquiries and help segment customers.

Logging Content for Marketing and working with influencers:

The business is tagged in social media posts by customers and influencers. We’d like to capture this data and save it.

Admin support

You will be asked to research potential business development opportunities and help with various admin tasks e.g. invoice enquiries and issue statements of account to clients.


  1. Good written English and strong communication skills

  2. Previous experience in a customer facing role

  3. Ability to work independently and efficiently

  4. Computer literate and comfortable using cloud software e.g. Shopify and Xero and social media

£10/hour with performance bonus⁠
Free macarons! ⁠
Email with CV and a wee blurb about yourself.

Proposed start date: 1st November 2021

Posted in Careers