Join Our Team - Shop & Customer Services Manager

Posted on April 07, 2017 by Rachel Hanretty

The Blurb

Mademoiselle Macaron is an award winning producer of French macarons and other sweet treats. Inspired by Paris and set up by a Glaswegian, the company mixes French style with Scottish banter. We have a boutique and cafe in central Edinburgh at 22 Grindlay Street, a thriving web business and we supply macarons to major retail outlets and hotels/restaurants across the UK. 

We need the right monsieur or madame to join our team and bring our values of liberté, égalté, and fraternité to life. 

Tasks involved:

  • stocktake/stock management
  • handling enquiries via phone, email and in store
  • serving customers
  • liaising with our kitchen staff regarding macaron stock 
  • processing and packing web orders
  • maintaining store cleanliness and hygiene  
  • managing two part time staff members
  • cash handling
  • working on creative promotions for in store sales and events


Skills required:

  • excellent customer service skills and proven experience
  • time efficient
  • ability to make coffees
  • ability to multitask 
  • remain calm and efficient under pressure
  • fast learner
  • work well within a team with the ability to manage other staff members


Ideal candidate:

  • retail and or hospitality experience
  • demonstrated ability to multitask
  • coffee training ideal but can be provided
  • demonstrated experience in fast paced environment
  • experience in a management/supervisory position (if no management experience proof of responsibility in the workplace essential)
  • experience with a small business ideal but not necessary
  • looking to grow with the business
  • confident and reliable

Please note that salary will be based on relevant experience. 


    Full time (40 hours/week), Monday - Friday (and the very occasional weekend). We are looking for someone who can start immediately. 

    Salary dependent on experience. 


    Please email CV and covering letter to

    We will ask candidates to complete a separate application form once we have received an initial email. 

    Posted in Careers