Where do you ship?
We currently offer shipping across the UK, including Northern Ireland and the Channel Islands.
How much does delivery cost?
1 to 2 day (Royal Mail Tracked 24) is £2.95.
Special Delivery via Royal Mail is £6.50.
Free for orders over £30.
When will my macarons arrive?
We ship standard orders UK wide using Royal Mail Standard Shipping Tracked 24 (1-2 business days) and Royal Mail Special Delivery (next day).
Whilst 94% of Royal Mail Tracked 24 shipments are delivered within 24 hours, it is a 1 – 2 business day service - there are occasions where it takes 2 days. We cannot be held responsible for orders that do not arrive next day. We would therefore suggest choosing the day before requirement for delivery or ‘Next Day (Special Delivery)’ for time/date critical orders.
No complaints can be made until 7 days have passed without delivery.
You can see Royal Mail for their full terms and conditions.
https://www.royalmail.com/terms-and-conditions/
Larger Corporate or Special Orders can be sent with DPD.
DPD orders are shipped out the day before your specified date. If an item is ordered before 12pm, then it will be dispatched on the same day if next day delivery is requested. If you're unsure whether you've placed your order ahead of our cut-off, do contact us and one of our team of Mademoiselles will be happy to help. We cannot be held responsible for any losses or damages if a safe place is arranged with DPD.
You will be provided with your DPD tracking details when we dispatch.This will allow you to follow the macarons on their journey, with a delivery time slot provided.
For orders to remote postcodes (Highlands & Islands) or Northern Ireland, DPD may only offer a 2 day service. If this is the case, our team will be in touch to update you.
Orders are only shipped Monday through Friday and delivery may take up to 8 pm to be delivered.
When will my order be dispatched?
Orders are dispatched 1 working day prior to delivery date, cut off for same day dispatch is at 12pm.
Whilst we will do what we can, we cannot guarantee any changes to orders can be made on day of dispatch, even less so after 12pm.
Please make sure shipping details and date is correct (we cannot be held responsible or offer replacement in the case that the order is not sent to the right place or at the right time).
Will my macarons arrive fresh?
Our macarons have been through laboratory testing to check for shelf life and although best refrigerated, can stay out of the fridge for up to 14 days.
How do I track my order?
When your order is dispatched from our kitchen, you will notification from Royal Mail with tracking details. This will allow you to follow the macarons on their journey, with a delivery time slot provided.
Tracking information can be located with the following link,
Track and Trace - Track your Item | Royal Mail Group Ltd
For DPD orders, tracking updates will be provided as the order is dispatched, shipped, and delivered directly from DPD via email and text message (if a mobile number is provided).
Tracking information can be located with the following link,
https://www.dpdlocal.co.uk/service/
For further information or queries regarding a dispatched order, we recommend contacting the courier directly.
The tracking number isn’t working, what can I do and where is my parcel?
Although your tracking number is sent to you immediately after we pack and seal your box, it sometimes takes a few hours for it to get scanned and placed into the system so don’t worry if it doesn’t come up right away.
What about special occasions like Christmas and Easter, do you deliver then?
As we use Royal Mail and DPD for our deliveries we are subject to their working hours over bank holidays. We will send as close as we can to the special day but this may mean your macarons arrive a couple of days before the specific public holiday. All customers will be sent a tracking number with which you can track your parcel and kept in the loop during seasonal holidays.
All of our macarons are made by hand using local and fresh ingredients where possible. All macarons are suitable for vegetarians. All do contain dairy, eggs and nuts.
Our core range of macarons have received official gluten free certification. However, some seasonal flavours do contain gluten products e.g. Biscoff and Cookies and Cream. These will be labelled on the allergen information available for each individual flavour.
We do have a limited range of Vegan macarons. These are made without eggs or dairy, but, do contain nuts. They are also gluten free.
- To get the best quality of printing, we advise printing on white macarons. These are Vanilla flavour.
- Please upload a high quality image, roughly 3000 pixels if possible.
- For all printed products we can print a maximum of 3 different uploaded photos or images. Please do Contact Us if you would like to print further images and our team will endeavour to help where possible.
- Where possible, we will contact you if the file you have uploaded does not print well on a macaron.
- Please note that macarons average 4cm in diameter and as such it is not always possible to print extensive details on a macaron shell.
Our macarons are best eaten within 7 days and kept in the fridge before serving at room temperature
All macarons contain nuts, are suitable for vegetarians and are gluten free!
Order ahead! Specify your delivery date at checkout. We ship Monday-Friday
What's in the box?
Our Winter Soirée macarons pave the way to a moment of luxury in more ways than one... Crafted for a late-night rendezvous each flavour is designed for those who know the value of a little midnight indulgence. Because who says you can’t have it all?
Three macarons wrapped in a box and ivory bow in festive flavours:
- Festive Espresso
- Baileys
- Hot Toddy
Festive Espresso
Our macaron take on the classic espresso martini, with a Noël twist. The dark brown shell is adorned with snowflakes and filled with rum and Kahlúa buttercream. The Festive Espresso macaron is bold, sophisticated, and très délicieux.
Exclusively part of our Winter Soirée Box
Icing sugar, ground almonds, granulated sugar, egg whites, unsalted butter, vodka (alcohol), khalua (sugar, water, coffee extract, rum, contains alcohol), coffee powder; humectant: vegetable glycerine E422; colour carrier: mono propylene glycol E1520; thickener: silicon dioxide E551; colours: quinoline yellow E104*, ponceau E124*, brilliant blue FCF E133, vegetable carbon E153. Decoration: glitter (potassium aluminium silicate E555, titanium dioxide E171).
*May have an adverse effect on activity and attention in children.
Nuts (Almonds), Eggs, Dairy
Baileys
This sensational macaron is filled with Baileys-infused buttercream that’s smooth, sweet, and sinfully delicious. Dusted with a metallic finish, trés magnifique.
Exclusively part of our Winter Soirée Box
Icing sugar, ground almond, granulated sugar, egg whites, unsalted butter, Baileys (fresh milk cream, sugar, alcohol, maltodextrin, milk protein, flavourings (contains caffeine), Irish whiskey, colouring: caramel E150b, emulsifier: E471, acidity regulator: E331 (alcohol)), coffee powder. Decoration: food colour spray (Ethanol; colours: titanium dioxide E171, vegetable carbon E153; propellants: butane E943a, isobutane E943b, propane E944) .
*May have an adverse effect on activity and attention in children.
Nuts (Almonds), Dairy, Eggs
Hot Toddy
Everything you need for winter in one bite, with delicate white snowflake-decorated shells and whisky and honey-flavoured buttercream. This is the macaron to warm your soul, Santé!
Exclusively part of our Winter Soirée Box
Ground almond, icing sugar, granulated sugar, egg whites, unsalted butter, honey, whisky (alcohol); humectant: vegetable glycerine E422; colour carrier: mono propylene glycol E1520; thickener: silicon dioxide E551; colours: carmoisine E122*, brilliant blue FCF E133, brown HT E155. Decoration: food colour powder (titanium dioxide E171).
*May have an adverse effect on activity and attention in children
Nuts (Almonds), Egg, Dairy, Soya
