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The following are the terms (“Terms”) on which Mademoiselle Macaron  Limited (“we”, “our”, or “us”) have agreed to supply French macarons (“Products”) to you (“you” or “your”). 

We are Mademoiselle Macaron Limited a company registered in Scotland. Our company registration number is SC473753 and our registered office is 11 Stewartfield Industrial Estate, Edinburgh, Scotland, EH6 5RQ . Our registered VAT number is GB 206642525.

 

1. We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product.
2. Where a complaint is raised we will require clear images of the product, packaging and shipping label to investigate and find a resolve. Failure to provide any images will void any resolve that we can offer.
3. In the event where the fault is with the product, we will require the product to be sent back to us before issuing a refund.
4. We will not issue a refund for items that have already been consumed.
5. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Depending on circumstances, Mademoiselle Macaron will issue a credit note, discount offer or resend the order.
7. If, for some reason, you are unsatisfied with your purchase, please contact our store on 01312855820 within 24 hours of when the package was received, and we will make every effort to make sure you are happy with your Mademoiselle Macaron experience.

 

Mademoiselle Macaron ships orders UK wide using both Royal Mail and DPD as our third party shipping providers.

1. For orders going with Royal Mail Tracked we use the 'Royal Mail Tracked 24' service. This is a 1 - 2 business day service and deliveries will arrive within 1-2 days of dispatch. We cannot be held responsible for orders that do not arrive next day. If you need your delivery guaranteed for a specific date and/or next day, please choose Royal Mail Next Day Delivery at checkout.  No complaints for late or lost orders can be made until 7 days have passed without delivery.
2. A signature will be required as proof of delivery for orders sent with guaranteed shipping. For standard shipping full tracking will be provided and Royal Mail should provide you with the option to change delivery or leave in a safe place. On the occasion that an order cannot be delivered or suffers delays, Royal Mail will provide updates wherever possible. We cannot accept liability for any delays caused by couriers.
3. For large orders e.g. macaron towers, we use DPD local delivery service on a next day delivery basis. The above details apply. 
4. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries that are shipped on time.
5. Royal Mail shipping that is ‘In time for’ a seasonal event may arrive one or two days earlier than the event if the date falls on a public bank holiday.
6. We cannot take responsibility if the customer is not at home to accept the delivery nor can we accept responsibility for where the parcel is left by the courier.
7. We cannot take responsibility for errors in the shipping address made by the customer at the time of ordering.
8. Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for relabelling for Royal Mail, and resending. We cannot resend a returned original order due to the perishable nature of the product. 
9. Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
10. You must contact us within five (5) days of the expected delivery date to notify us of any late or missing shipments.
11. Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates. Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within five (5) days of order placement that products will not be shipped as ordered.
12. Remote postcodes (such as Highlands & Islands) and Northern Ireland may require a 2 day delivery schedule as standard. If this is applicable to your order our team will be touch to update you.
13. Orders can be collected from our kitchen at 11 Stewartfield Industrial Estate, Edinburgh, EH6 5RQ Monday-Friday between 9am and 4pm. 

Dispatch Information (cut off and order changes):

1. When orders have been placed with free or standard tracked shipping, orders will be dispatched 2 working days prior to the preferred delivery date. The cut off for same day dispatch is at 12pm. 
2. Whilst we will do what we can, we cannot guarantee that we can make any changes to orders made on day of dispatch, even less so after 12pm. 
3. Please make sure shipping details and date is correct at time of ordering. We cannot be held responsible or offer replacement in the case that the order is not sent to the right place or at the right time. 
4. We are unable to amend billing details on our side once the order is confirmed. We can however assure you the recipient will not be charged and that payment details are not shown on our order slips. The only part presented to the recipient is the name of the sender, details of the order contents, and the recipient's name and address.

 

 

1. Courses cancelled by the customer two weeks or less before the class date will not be refunded.
2. It may be possible to change the date of your class, subject to providing notice of two weeks or more and availability of spaces for another date. We cannot guarantee that if you need to change the date of your class booking that an alternative date is available. 
3. If you find you are unable to attend a class, you are welcome to send someone in your place. However, if you wish to do this, you must notify us 24 hours prior to the class starting. 
4. You can only rebook a class once. If you are unable to attend your second date, we cannot offer a refund nor move the booking again.
5. We reserve the right to refuse someone entry to a class if they are late, under the influence of alcohol or other substances, or not behaving in an appropriate manner and thus causing disruption to the other attendees. 
6. Classes take place at 11 Stewartfield, Edinburgh, EH6 5RQ. You are not required to bring any equipment with you.
7. Mademoiselle Macaron will not be liable for loss of personal property on the premises.

1. Gift Vouchers are valid for one year from date of purchase.
2. Gift Vouchers can be used to book a macaron making class or redeemed against any product available on our website with the exception of subscription products.
3. It is your responsibility to ensure that the voucher is used before its expiry date.
4. Vouchers cannot be redeemed for cash, or refunded.
5. Gift Vouchers are redeemable against any class date set by Mademoiselle Macaron but places are subject to availability.

 

1. Due to the nature of production goods ordered in a specific colour, flavour and appearance may or may not be the exact equivalent of any pictures or samples provided in advance.
2. All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
3. We cannot take responsibility for any damage caused by our couriers mishandling of the parcel and will not offer a refund or replacement.
4. Orders for bespoke wedding orders can only be cancelled 4 weeks prior to pick up or shipping. Corporate orders can only be cancelled 2 weeks prior and the company reserves the right to apply a cancellation fee. If you are postponing your date we may be able to honour the order however this is only if it has not yet been scheduled for production. If this is the case, we can only offer a partial refund. 

 

1. If, for some reason, you are unsatisfied with your purchase, please contact our store on 01312855820 within 24 hours of when the package was received, and we will make every effort to make sure you are happy with your Mademoiselle Macaron experience.
2. We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product. We will require pictures taken within 24 hours of receiving the order.
3. In the event where you feel you cannot use the macarons, we will require the macarons to be returned to us at, Mademoiselle Macaron, 11 Stewartfield Industrial Estate, Edinburgh, EH6 5RQ, without undue delay and in any event not later than 14 days from the day on which they arrived. You will bear the cost of returning the products.
4. Depending on circumstances, Mademoiselle Macaron will issue a credit note, discount offer or resend the order.

 

1. Our return policy lasts 14 days. If 14 days have gone by since your purchase, we will not offer you a refund or exchange.
2. To complete your return, we require a receipt or proof of purchase.
3. To be eligible for a return, your item must be unused and in the same condition that you received it.
4. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
6. Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: 11 Stewartfield, Edinburgh, EH6 5RQ. You will not be reimbursed for shipping.
7. In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.

 

1. If you wish to cancel or modify your online order (not for private or wedding orders, see above) you must do so no later than 10am of the intended shipment date.
2. For order cancellation or modification requests, please contact us with this request in writing via email or using our chat service on our website. We will do our best to accommodate your needs. However, such requests may not be possible due to the order processing schedule. When contacting us, please include your name, contact number and order number. We aim to respond before close of business that day, or within 24 hours at the latest excluding weekends.
3. Cancellations are made at the discretion of the company. Unfortunately we cannot offer cancellations on orders for printed macarons or bespoke options. 

 

1. Mademoiselle Macaron is open Monday–Friday, 9.00am-4.00 pm, our. phone lines are open 9am - 2pm, Monday-Friday. We will try to reply to your enquiry within 24 hours during working hours.
2. The Company is closed for business at the weekends but will reply to your enquiry when we reopen on Mondays.