Where do you ship?
We currently offer shipping across the UK, including Northern Ireland and the Channel Islands.
How much does delivery cost?
1 to 2 day (Royal Mail Tracked 24) is £2.95.
Special Delivery via Royal Mail is £6.50.
Free for orders over £30.
When will my macarons arrive?
We ship standard orders UK wide using Royal Mail Standard Shipping Tracked 24 (1-2 business days) and Royal Mail Special Delivery (next day).
Whilst 94% of Royal Mail Tracked 24 shipments are delivered within 24 hours, it is a 1 – 2 business day service - there are occasions where it takes 2 days. We cannot be held responsible for orders that do not arrive next day. We would therefore suggest choosing the day before requirement for delivery or ‘Next Day (Special Delivery)’ for time/date critical orders.
No complaints can be made until 7 days have passed without delivery.
You can see Royal Mail for their full terms and conditions.
https://www.royalmail.com/terms-and-conditions/
Larger Corporate or Special Orders can be sent with DPD.
DPD orders are shipped out the day before your specified date. If an item is ordered before 12pm, then it will be dispatched on the same day if next day delivery is requested. If you're unsure whether you've placed your order ahead of our cut-off, do contact us and one of our team of Mademoiselles will be happy to help. We cannot be held responsible for any losses or damages if a safe place is arranged with DPD.
You will be provided with your DPD tracking details when we dispatch.This will allow you to follow the macarons on their journey, with a delivery time slot provided.
For orders to remote postcodes (Highlands & Islands) or Northern Ireland, DPD may only offer a 2 day service. If this is the case, our team will be in touch to update you.
Orders are only shipped Monday through Friday and delivery may take up to 8 pm to be delivered.
When will my order be dispatched?
Orders are dispatched 1 working day prior to delivery date, cut off for same day dispatch is at 12pm.
Whilst we will do what we can, we cannot guarantee any changes to orders can be made on day of dispatch, even less so after 12pm.
Please make sure shipping details and date is correct (we cannot be held responsible or offer replacement in the case that the order is not sent to the right place or at the right time).
Will my macarons arrive fresh?
Our macarons have been through laboratory testing to check for shelf life and although best refrigerated, can stay out of the fridge for up to 14 days.
How do I track my order?
When your order is dispatched from our kitchen, you will notification from Royal Mail with tracking details. This will allow you to follow the macarons on their journey, with a delivery time slot provided.
Tracking information can be located with the following link,
Track and Trace - Track your Item | Royal Mail Group Ltd
For DPD orders, tracking updates will be provided as the order is dispatched, shipped, and delivered directly from DPD via email and text message (if a mobile number is provided).
Tracking information can be located with the following link,
https://www.dpdlocal.co.uk/service/
For further information or queries regarding a dispatched order, we recommend contacting the courier directly.
The tracking number isn’t working, what can I do and where is my parcel?
Although your tracking number is sent to you immediately after we pack and seal your box, it sometimes takes a few hours for it to get scanned and placed into the system so don’t worry if it doesn’t come up right away.
What about special occasions like Christmas and Easter, do you deliver then?
As we use Royal Mail and DPD for our deliveries we are subject to their working hours over bank holidays. We will send as close as we can to the special day but this may mean your macarons arrive a couple of days before the specific public holiday. All customers will be sent a tracking number with which you can track your parcel and kept in the loop during seasonal holidays.
All of our macarons are made by hand using local and fresh ingredients where possible. All macarons are suitable for vegetarians. All do contain dairy, eggs and nuts.
Our core range of macarons have received official gluten free certification. However, some seasonal flavours do contain gluten products e.g. Biscoff and Cookies and Cream. These will be labelled on the allergen information available for each individual flavour.
We do have a limited range of Vegan macarons. These are made without eggs or dairy, but, do contain nuts. They are also gluten free.
- To get the best quality of printing, we advise printing on white macarons. These are Vanilla flavour.
- Please upload a high quality image, roughly 3000 pixels if possible.
- For all printed products we can print a maximum of 3 different uploaded photos or images. Please do Contact Us if you would like to print further images and our team will endeavour to help where possible.
- Where possible, we will contact you if the file you have uploaded does not print well on a macaron.
- Please note that macarons average 4cm in diameter and as such it is not always possible to print extensive details on a macaron shell.
What's in the box?
Hunting for the perfect Christmas gift with a hint of luxury and decadence? Our Luxury Christmas Gift box is the perfect present.
We have taken our much loved traditional festive flavours and transformed them into macarons
All delivered in a gold embossed gift box, these macarons come dressed to impress. You can order for delivery across the UK to loved ones or order for yourself!
Everyone deserves a little moment of luxury.
Black Forest
Cherry, chocolate, and gold dust. C’est magnifique. You’ll indulge in decadent ganache and rich cherry purée with every bite. More dazzling than dessert should ever be, why? Parce que nous pouvons.
Exclusively part of our Luxury Christmas Box
Granulated sugar, ground almonds, icing sugar, egg whites, morello cherry puree, double cream (milk), white chocolate (28.1% cocoa solids, contains soya), chocolate (54.1% cocoa solids, contains soya), unsalted butter (milk), cocoa powder, Sakura powder, cherry essence, gelespessa powder;
humectant: vegetable glycerine E422; colour carrier: mono propylene glycol E1520; thickener: silicon dioxide E551; colours: tartrazine E102*, caromoisine E122*, ponceau E124*, allura red E129*, vegetable carbon E153, brown HT E155. Decoration: glitter
*May have an adverse effect on activity and attention in children.
Nuts (Almonds), Egg, Dairy, Soya
Orange & Cranberry
Red and radiant with a kiss of garnet glitter, this macaron is très chic. Tangy cranberry and sweet orange buttercream will cast a spell you won’t want to break. A festive jewel, n’est-ce pas?
Exclusively part of our Luxury Christmas Box
Granulated sugar, ground almond, icing sugar, egg whites, orange juice (100% freshly squeezed orange Juice with bits), unsalted butter (milk), whole cranberries, egg, cornflour, lemon juice (glucose – fructose syrup, sugar, water, lemon juice from concentrate (8%)), orange oil, pectin; humectant: vegetable glycerine E422; thickener: silicon dioxide E551; colours: ponceau 4R E124*, allura red E129*. Decoration: garnet red (maltodextrin, black carrot concentrate, safflower, citric acid).
*May have an adverse effect on activity and attention in children.
Caramel Gingerbread
The most decadent ivory macaron dusted with gold glitter and a white chocolate drizzle, filled with warming ginger and caramel buttercream. C’est la perfection.
Exclusively part of our Luxury Christmas Box
After Eight
A dark green macaron decorated like a present, filled with decadent ganache and a mint fondant centre. Unwrap this festive treat and enjoy pure indulgence.
Exclusively part of our Luxury Christmas Box
Ground almonds, icing sugar, granulated sugar, chocolate (54.1% cocoa solids, contains soya), egg whites, cream (milk), unsalted butter (milk), water, peppermint extract (contains ethanol, menthofuran and pulegone), sea salt; colours: quinoline yellow E104*, patent blue V E131, brilliant blue FCF E133, vegetable carbon E153. Decoration: chocolate (54.1% cocoa solids, contains soya); pearls (riboflavin E101, iron oxides E172).
*May have an adverse effect on activity and attention in children.
Nuts (Almonds), Egg, Dairy, Soya
Pear & Chestnut
Golden, glorious, and très élégant. We’ve married the sweetness of pear with the rich, traditional chestnut purée from Clement Faugier. It’s luxury in every bite irresistible and oh-so-French.
Exclusively part of our Luxury Christmas Box
Icing sugar, ground almonds, granulated sugar, egg whites, diced comice pear, unsalted butter (milk), double cream (milk), pear puree, cornflour, water, ground cinnamon, star anise, cardamom pod; humectant: vegetable glycerine e422; thickener: silicon dioxide E551; colours: tartrazine E102*, brown HT E155. Decoration: food colour spray (ethanol; colours: titanium dioxide E171, iron oxide E172; water; vegetable oil (sunflower); emulsifier: polysorbate 80 E433; propellants: butane E943a, isobutane E943b, propane E944). *May have an adverse effect on activity and attention in children.
Mince Pie
Rich, spiced mince pie in a macaron dressed in gold pearls and cream piping, the Mince Pie Macaron is filled with a buttercream that's the essence of Christmas. Your mince pies just got très fancy.
Exclusively part of our Luxury Christmas Box
Ground almonds, icing sugar, granulated sugar, egg whites, unsalted butter (milk), fruit mince, sea salt, ground cinnamon, mixed spice; humectant: vegetable glycerine E422; thickener: silicon dioxide E551; colours: quinoline E104*, ponceau 4R E124*, brilliant blue FCF E133, vegetable carbon E153. Decoration: white chocolate (28.1% cocoa solids, contains soya); food colour powder (tartrazine E102*, iron oxides E172, silicon dioxide E551, potassium aluminium silicate E555); pearls (riboflavin E101, iron oxides E172).
*May have an adverse effect on activity and attention in children.
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